Terms and Conditions
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 48 hours notice.
Any cancellation or reschedule made less than 48 hours before your appointment will result in a you forfeiting the 5% non refundable deposit fee. We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.
If you are more than 20min late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
Please select carefully as we do not accept refunds or exchanges on any of our cosmetic products. Bright White Glow will only offer clients a refund if we deem items to be faulty and not fit for its intended purpose. Products will not be refunded if the damage has been done by the customer. An email to firstname.lastname@example.org must be made within 48 hours of the product/s being delivered. If deemed faulty by Bright White Glow, the customer must return the product/s within 7 days of delivery.
Bright White Glow does not hold any responsibility for goods that are lost or damaged in transit.
GENERAL TERMS AND CONDITIONS
It is a requirement that all recipients of Bright White Glow services signed the terms and conditions and waiver form before commencing.
Not recommended for pregnant, breastfeeding women or children under the age of 14 years. Children under the age of 16 will require parental consent and supervision.
The Bright White Glow treatments may not be effective on caps, crowns or fillings and results may vary.